Stacks Family Farms Policies
Shipping / Returns / Exchanges
We offer quick and easy shipping with USPS. Orders placed before noon on weekdays normally get processed the same or next day. Standard shipping takes 3-5 business days from the moment the package has left our shipping center*. Please note that during times of high volume orders may get dispatched with a delay. days from the moment the package has left our shipping center*. Please note that during times of high volume, orders may get dispatched with a delay.
By making this purchase you are demonstrating that you are purchasing a hemp product containing CBD (cannabidiol) and less than .3% THC (tetrahydrocannabinol). These products should only be used as directed on the label. Do not use it if pregnant or nursing. Please consult with your physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product.
These are NOT THC products that induce a psychoactive or “high” feeling. Mistaking hemp for high THC cannabis does not warrant a refund.
Stacks Family Farms stands behind our products 100%. If you have any problems with the quality of any product(s) please email us at Info@StacksFamilyFarms.com, and clearly indicate the issue of the product(s). We will take all issues into consideration and come to a fair resolution.
You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund.
In order to return a product, you must contact firstname.lastname@example.org. If the item is damaged or defective, please email pictures of damaged or defective merchandise in your email. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
NOTE: Hemp flower does smell and look like cannabis and is required to be shipped through the USPS shipping system. We go through great effort to remain in good standing with the US Postal Service and always pack orders in scent proof packaging. When you return a product, you must take all necessary steps to ensure that the product is well sealed and not leaking any smell. You must also include ALL the original documentation (lab reports and letter to law enforcement). Failure to do so may result in the package getting seized.
If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased unless the item is no longer available. If the item is no longer available, we will send identically priced replacement item per customer written approval or provide credit for initial item purchase amount.
You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. To expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted and unopened item(s) has returned to us, we will refund you for the item(s). Please check with your customer service agent before placing your new order.
In the rare event that you receive the wrong product contact us with 7 days of delivery. Please include your full name, and photos of the incorrect product, and invoice. We will send the correct products and a return envelope for the incorrect items.